A new study shows that 81% of hospital patients are unhappy with their experience. That is a crazy number. But after Pat’s mom’s most recent hospital stay – it all makes sense. Nurses too busy to tend to bedsores, emergency room bedpans of urine laying in sinks, ICU nurses booking vacations online while on duty, missing lab samples … you simply can’t make this stuff up! And guest Denise Chicoine RN talks about Multiple Sclerosis and the helpful patient and family resource called MS One to One. Always real information you can use to stay safe during every healthcare or hospital encounter.