The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.
Available late Spring/early Summer 2020.
Sheila Brune is a RN with over 45 years of experience in healthcare. She is a former Director of Service Excellence, Quality Director and Studer Initiative Champion. She worked in quality improvement, risk management, and served as a patient advocate. Sheila was certified in healthcare quality and case management. She completed her Master of Science Degree in Health Services Administration from the University of St. Francis in Joliet, Illinois. She is a regular presenter at healthcare conferences, speaking to the patient experience, family involvement in healthcare and is passionate about enhancing communication and relationship building.
Sheila was awarded the Innovation in Patient Care Award by the Iowa Association of Nurse Leaders, the Bright Ideas Award from Iowa Society for Healthcare Marketing and Public Relations and was a NurseWeek finalist for the Nursing Excellence Award for Patient Advocacy. In 2001, she was the recipient of an award from The American Society on Aging and Pfizer for innovation in care of the elderly. In 2002 she received the Innovative Service Excellence Award from the Healthcare Service Excellence Association. Most recently she received the S. A. Gross Award from Illinois Provider Trust for her work in risk management. In 2016 she was awarded the Ruth Ravich Award from the Patient Advocacy Community of the Beryl Institute, the patient experience company.
Sheila believes deeply in the value of exceptional customer service and connectivity with patients and families. She has seen first-hand the benefits of using personal life stories in daily patient care. She believes that the Living History Program© is a powerful tool to put the patient into patient-centered care. Since its birth in 2001, Sheila has shared her innovative program with hundreds of organizations and has implemented the program across the United States and recently in Canada. Those implementing the program will learn how the program began, how it can be successfully implemented in any setting and the on-going results in improving patient and family satisfaction, employee engagement and improving communication.
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