A lifelong activist for helping healthcare organizations create exceptional experiences for patients, families and the entire healthcare team, Wendy is internationally respected as a thought leader, healthcare executive, culture change strategist, coach, and author who has helped hospitals, health systems, and medical practices achieve breakthroughs in the patient, family and healthcare team experience. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.
Wendy earned a Doctorate and Master’s degree from Harvard University, and a B.A. in Sociology/Anthropology from Oberlin College. A communication fanatic, Wendy has written 14 books on the patient experience, leadership, and service excellence.
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